Every effort is made to ensure the products you purchase from us are as described on our website and manufactured to the highest standards. If a problem with your product(s) does occur, we will endeavor to take corrective action as soon as possible, to ensure that your order is to your satisfaction.
It is important to notify Wood n Garden within 24 hours of installation if you are not satisfied with the product installed. You can do this by email or call us on 01738 860006. It is useful if you can supply photographic evidence of any problems to ease understanding of the problem.
You can also notify the TGB Installation team at the time of installation so they can rectify any problems at the time of installation.
Returns – Cancelled Orders
In line with The Distance Selling Regulations, and the Safe buy code of practice 'The Customer' shall have a period of 7 working days after the date of delivery within which time they may cancel their order for a product with the exception of goods that have been made to ‘The Customers” own specification.
Cancellations must be made by telephone (01738 860006) or by registered post to Wood n Garden's trading address (Main Street, Glencarse, Perth PH2 7LX), quoting the order reference given when the order was placed.
It is the responsibility of ‘The Customer’ to retain possession and take reasonable care of the goods until they have been returned to the possession of, ‘Wood n Garden’, the manufacturer or their appointed carriers. We cannot accept back for a full refund any item which has been assembled or modified in any way or damage reported after 24 hours.
Reimbursement of cancelled order monies, once the goods have been dispatched or delivered, less a 20% restocking fee, will be made to the customer as soon as possible, and certainly within a period not exceeding 30 days from the date of return if the process above is adhered to.
If the order has not yet been received by the customer, monies will be refunded in full, less a processing fee relevant to the way you have paid for your order. If your order is made by card payment, and we will only deduct the charge that has been applied to Wood n Garden by the Card Company. If your order is made by cash or cheque, we will refund all monies, less the banking fee applied to Wood n Garden by their bankers.
Please do not hesitate to contact us on 01738 860006 if you require further clarification or explanation of the above, or contact us by e-mail by clicking this quick link.