FAQ
QUESTION & ANSWER
Purchasing a timber building can be a big decision, you want to ensure that you have covered everything before placing an order. Please find below some questions and answers that have been asked to us over the years. If you can not find an answer to a question below, please do not hesitate to contact us.
FAQ
Frequently Asked Question
This is by no means an exhaustive list of questions which we are asked on a regular basis, however these are the types of questions that our customers have asked. We aim to update this regularly so please bear in mind there are no such thing as a silly question.
We recommend that all bases are firm and level for the installation team on arrival. The best base types are slabs, concrete pad or breeze blocks.
We do not recommend putting a timber building directly onto grass or soil as any moisture would be absorbed into the floor timbers of the building. To combat this we recommend either tanalised treated battens or a timber framed base.
This is an example of a framed pin base where the stakes have been driven into the ground to form a robust base for the building to sit on.
Providing the following criteria is met you do not need planning permission for our building.
- The building is not more than 4m high to the ridge
- The building does not take up more than 50% of your garden.
- The building is 1m off your boundary line
Customers should always liaise with their local authority planning department to ensure compliance before placing an order.
Our timber buildings are priced to be delivered and installed within a 50 mile radius of our show site here in Glencarse. Our log cabins are priced separately and do not include delivery and installation. Our furniture are delivered only and is available to most parts of the UK, some area’s may incur a small delivery charge. Our preservative are priced to be delivered directly to the customer and a delivery charge is added.
Our timber garden buildings are only available through mainland Scotland. Some customers in the past have had the buildings picked up by couriers to take further afield. Our garden furniture range can be delivered throughout the UK, along with our protek preservatives.
We thoroughly recommend treating your building with a good quality preservative. Our recommendation is Protek which should be applied within 3 months of receiving your building, then annually there after. The more you take care of your building the longer it will last.
All of our buildings are guaranteed for a period of 12 months from date of installation. Our buildings should be wind and watertight, if this is not the case then we will arrange for a team to return and inspect the building for you. Please note that the guarantee does not include the mineral felt as there is no guarantee from the manufactures of the felt.